- FootPrints Helpdesk: problem resolution, web-based, call tracking, helpdesk, problem solving software solution. The FootPrints Software System combines the advantages of the Internet or Intranet, World-Wide Web and Email to deliver the benefits of an on-line helpdesk to the desktop of any group of users who need to share information. FootPrints allows you to communicate and collaborate ...www.unipress.co.uk