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Genesys has emerged as an industry leader in one of the youngest yet most significant new industries: Computer Telephony Integration (CTI). Telephony refers specifically to the entire art of transmitting speech in electrical form. CTI involves the ability to harness computing power to manage the telephone or communication environment in a business of one or more sites.

VirtualPBX, a business phone system providing call routing, follow-me calling, voice-mail, fax-mail, and ACD queues with no customer installed equipment.