Customer Strategy resources delivering current and relevant information on customer strategy and marketplace trends.

Join #1 CRM Resource Center for Customer Relationship Management and Marketing offering news, events, white papers, articles, case studies, presentations and recruitment. CRM Today covers CRM, eCRM, ERM, PRM, Call Centers, Customer Service, Marketing and all the aspects of the new Customer Economy.

A vendor-neutral site offering definitions, white papers, webcasts, and a guru panel answering customer relationship management and eCRM software, implementation, and strategy questions.

Improve your customer service skills with eCustomerServiceWorld providing customer service, CRM, call centre and help desk professionals with a wide selection of research, resources and services.

A weekly column exploring ways to make your Customer Service the best it can be! By John T. Self, Ph.D.

Outsourcing CRM - Read case studies and best practices focused on customer relationship management ...

Online entrepreneurs need a lesson in Customer Service, and Harmony Major is here for the teaching. This informative how-to article gives Customer Service advice that will keep your Online customers coming back.

Only 36% of e-customers are satisfied with their Internet purchasing experiences, declares a groundbreaking study conducted by International Customer Service Association (ICSA) and e-Satisfy.com (formerly TARP).